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Frequently asked questions
What is the return policy?
You can check your order before accepting it while the courier is at your door.
Exchanges are accepted on this product and it's estimated time is 2-4 business days in Cairo and Giza.
Exchange fees are the same as your normal shipping fees
Refunds are not allowed at the moment.
Are any purchases final sale?
We are unable to accept returns, but exchange is always available.
When will I get my order?
This item is shipped by Bosta Co. and is estimated to arrive in 2-4 business days in Cairo. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe.
You will receive a text massage on WhatsApp from Bosta with all the details of the order before shipping for confirmation so make sure to check it, you will also get a call from the courier at the day of the delivery to check if you are available at the location.
Where are your products manufactured?
Our products are manufactured locally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.